Our customer Zend is looking for Technical Support Engineer to be part of their team.

Zend, a Rogue Wave company, is the leading provider of software and services for developing, deploying and managing business-critical applications in PHP, which runs more than one-third of the world’s Web sites. Zend solutions, including Zend Server and Zend Studio, are deployed at more than 40,000 companies worldwide, providing a comprehensive solution for the entire application lifecycle.
Job Responsibilities:
• Quickly gain expertise on the designated Rogue Wave technology platforms, API management concepts and customer deployment environments.
• Handle multiple customer cases including problem solving and documentation.
• Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack.
• Engage with the engineering and consulting teams to resolve technical issues in a timely manner.
• Clearly and frequently communicate with customers and keep them updated on issue status.
• Maintain and track detailed records for all customer interactions in our internal ticketing system.
• Create best-in-class help content, knowledge-base articles, FAQs, etc. and proactively perform audits for our publicly-facing knowledge management systems and forums.

Required Skills and Expertise:
• Hands-on experience with XML, XSLT, JSON, SOAP, REST protocols, web applications and APIs.
• Experience working with and troubleshooting on Windows and Linux platforms (Windows 10/2014, RHEL, CentOS, Ubuntu, SLES, etc.)
• Hands-on experience in scripting & programming languages (shell, Go, Python, Java, JavaScript).
• Experience working with cloud and SaaS based platforms.
• Basic understanding and experience in database administration and troubleshooting.
• Solid understanding of networks, networking protocols and web-based security.
• Experience working with Knowledge Management tools.
• Familiarity with the software development lifecycle and practices such as Git workflows, CI/CD, and microservices a plus.
• Excellent written and oral communication skills.
• Ability to work with minimal direction, pick up new concepts and technologies quickly are highly desirable.
• Fluent English speaking and writing;
• Understanding of networks and networking protocols;
• Prior experience in a technical support role at a high-volume customer support center preferably supporting commercial off the shelf (COTS) software is highly desirable.
• BA/BS degree or equivalent practical experience; recent graduates are encouraged to apply.
If you are looking for stability, professional growth, long-term career and technology challenges in the sought-after companies – come and join us today!

We can offer you:

Monthly food vouchers and transport coverage
Additional private medical and dentist insurance
Business English and Hebrew classes
Celebrating pre-weekend happy hours
Yearly Christmas party for employees and family members
Internal sports competitions
Top quality office environment

In case you fit the profile and have interest in this position, please submit your English resume, using reference: TSE
Only short-listed candidates will be contacted.
All documents will be treated with strictest confidentiality!
Job location:Sofia

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