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We’re looking for a Service Field Engineer, to join the team of Mellanox Technologies.

Overview

Mellanox Technologies is growing and looking for a Senior Field Service Engineer with vast experience on Ethernet based network deployments.

In this position you will help Mellanox continue to maximize its customers’ satisfaction and business growth with the delivery of the highest quality and first class on-site technical services such as on-site network administration, installations, configuration and preventative maintenance to our customers on their premises.

Responsibilities

  • Perform all installations, configuration, maintenance, and troubleshooting for new and existing Mellanox products at Mellanox’s customer site according to Mellanox standards and procedures
  • Site visits and conference calls with customers and partners
  • Reporting and timely escalating all observed problems with proper Mellanox operational escalation points
  • Assisting customers through testing-house, utility, etc., certification process
  • Actively communicating with customers/internal teams via email/telephone calls
  • Documenting technical and operational procedures clearly and concisely
  • Analytical minded with ability to work as a team player. Good interpersonal skills
  • Willing to work irregular hours as required

Qualifications

  • Minimum 5 years of experience in providing field services and/or customer support for hardware & software network products
  • Extensive knowledge and troubleshooting experience with network equipment and network protocols including OSPF, BGP, EVPN, VXLAN etc..
  • Experience with operating and configuring major vendors’ network equipment such as switches and routers
  • Experience with Linux
  • Experience with automations such as Ansible, puppet, chef or equivalent
  • Strong interpersonal skills and an ability to work directly with customers
  • Excellent communication and presentation/oral skills
  • Wide perspective system view
  • Fluent English
  • Willing to travel

Advantages:

  • Ethernet Certifications
  • Knowledge with datacenter environment
  • Knowledge with cloud environment

What can we offer? 

Nice office in the center of the city
Yoga in the office, membership for fitness, swimming pool, Pilates etc.
Special employee surprises every month
Happy hour party every second Friday
Trips to various countries (you have to be eligible to travel frequently) 
Working with highly skilled colleagues, with knowledge ranging from development, project management, to cloud architecture
Challenging projects in different industries
And most important – we are fun to work with!

+ we are offering a stimulating environment and motivating employment packages.

All interested candidates should send their CV’s at jobs@matrix-global.net / reference SFS Engineer

Please note that only shortlisted candidates will be contacted.

Matrix Global is committed to diversity and inclusion within its workforce, 
and encourages qualified female and male candidates from all religious, 
ethnic and social backgrounds to apply.