Matrix Global, the offshore division of Matrix IT, one of the leading global R&D services companies with more than 8,000 professionals, is looking for Senior Field Service Engineer to join the team of Mellanox Technologies.


Mellanox Technologies is growing and looking for a Senior Field Service Engineer with vast experience on Ethernet based network deployments.

In this position you will help Mellanox continue to maximize its customers’ satisfaction and business growth with the delivery of the highest quality and first class on-site technical services such as on-site network administration, installations, configuration and preventative maintenance to our customers on their premises.

• Perform all installations, configuration, maintenance, and troubleshooting for new and existing Mellanox products at Mellanox’s customer site according to Mellanox standards and procedures
• Site visits and conference calls with customers and partners
• Reporting and timely escalating all observed problems with proper Mellanox operational escalation points
• Assisting customers through testing-house, utility, etc., certification process
• Actively communicating with customers/internal teams via email/telephone calls
• Documenting technical and operational procedures clearly and concisely
• Analytical minded with ability to work as a team player. Good interpersonal skills
• Willing to work irregular hours as required

• Minimum 5 years of experience in providing field services and/or customer support for hardware & software network products
• Extensive knowledge and troubleshooting experience with network equipment and network protocols including OSPF, BGP, EVPN, VXLAN etc..
• Experience with operating and configuring major vendors’ network equipment such as switches and routers
• Experience with Linux
• Experience with automations such as Ansible, puppet, chef or equivalent
• Strong interpersonal skills and an ability to work directly with customers
• Excellent communication and presentation/oral skills
• Wide perspective system view
• Fluent English
• Willing to travel

• Ethernet Certifications
• Knowledge with datacenter environment
• Knowledge with cloud environment

If you are looking for stability, professional growth, long-term career and technology challenges in the sought-after companies – come and join us today!

We can offer you:

Monthly food vouchers and transport coverage
Additional private medical and dentist insurance
Business English and Hebrew classes
Celebrating pre-weekend happy hours
Yearly Christmas party for employees and family members
Internal sports competitions
Top quality office environment

In case you fit the profile and have interest in this position, please submit your English resume, using reference: SFSE
Only short-listed candidates will be contacted.
All documents will be treated with strictest confidentiality!